Privacy Policy

Last updated: April 27, 2026

Points Beyond LLC ("Points Beyond AI," "we," "our," or "us") operates the website at pointsbeyond.ai and provides AI voice agent, reputation management, and answer engine optimization services. This policy explains what information we collect, how we use it, and your rights regarding it.

Information We Collect

We collect information you provide directly, including:

Name, email address, phone number, and website URL submitted through contact forms
Service interest selections and message content submitted through forms
SMS consent status when you opt in to text communications

We may also collect standard web analytics data (pages visited, referral source, browser type) through analytics tools. This data is aggregated and not linked to your identity.

How We Use Your Information

To respond to your inquiry and schedule your strategy call
To deliver the services you've engaged us to provide
To send transactional emails and SMS messages related to your account or inquiry
To improve our website and service offerings

We do not sell your personal information to third parties.

SMS Communications & TCPA Compliance

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your phone number and checking the SMS consent box on our contact form, you consent to receive text messages from Points Beyond AI regarding your inquiry and our services. Message and data rates may apply. Message frequency varies based on your inquiry.

To opt out: Reply STOP to any message you receive from us. You will be removed from all SMS communications immediately. Reply HELP for assistance.

Information Sharing

We share your information only in the following limited circumstances:

Service providers: We use third-party tools (such as form processors and email platforms) to operate our business. These providers access your information only to perform services on our behalf and are bound by confidentiality obligations.
Legal requirements: We may disclose information if required by law or in response to a valid legal request.
Business transfers: If Points Beyond LLC is acquired or merges with another entity, your information may be transferred as part of that transaction.

Data Retention

We retain contact form submissions and inquiry data for up to 24 months, or longer if an active client relationship exists. You may request deletion of your data at any time (see Your Rights below).

Cookies

Our website may use cookies for basic functionality and analytics. We do not use cookies for targeted advertising. You can disable cookies in your browser settings; some site features may not function as intended if you do.

Your Rights

You have the right to:

Request a copy of the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of SMS communications at any time by replying STOP
Opt out of email communications by using the unsubscribe link in any email we send

To exercise any of these rights, contact us at info@pointsbeyond.ai.

Children's Privacy

Our services are directed at businesses and business owners. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Policy

We may update this policy periodically. When we do, we'll update the "Last updated" date above. Material changes will be communicated via email to active clients.

Contact

Points Beyond LLC
Fairfax County, Virginia
info@pointsbeyond.ai